Frequently Asked Questions

You can book online or call 0418 974 910. If you are unsure which appointment to select, contact our team first. We can help you choose a suitable starting point.

You can book a private physiotherapy appointment without a GP referral. However, a referral or other documents may be needed when using Medicare, DVA or WorkCover funding. See our billing and referral options before booking.

Choose an initial appointment if this is your first visit. If you have a new concern, or have not attended for some time, ask our team which appointment to select. Follow-up visits review progress and continue your treatment plan.

Yes. The online booking system lets you choose a clinician or view availability across the team. You can also meet our physiotherapists and ask us who may suit your needs. For women’s health, please select the relevant appointment type.

Appointment length depends on the service and appointment type. Check the details shown when booking, or ask our team before your visit. Let us know about funding paperwork or several concerns so we can help arrange a suitable appointment.

Please contact our team as soon as you need to change or cancel. Include your name and appointment details. Our team can explain the cancellation policy and help you find another time.

Bring relevant referrals, scan reports, a current medication list and any funding or insurer details. If you plan to use private health cover, bring your membership details too. For exercise or running concerns, your usual shoes can be helpful.

Wear comfortable clothing that lets you move and allows access to the area being assessed. For example, shorts may suit a knee appointment. Your comfort and privacy matter, so tell your physiotherapist if you would prefer another way to assess the area.

First, we discuss your symptoms, health history, daily activities and goals. Next, we assess relevant movement and function. Your physiotherapist explains the findings and options, then works with you on a plan that may include treatment, exercise and advice.

You do not need to arrange a scan just to book an appointment. However, bring any existing reports that relate to your concern. Your physiotherapist can assess you and discuss whether further medical advice or investigations may be useful.

Yes. A support person can help you feel comfortable and share relevant information, with your agreement. Please tell us about any communication or access needs before your visit so we can plan your appointment with you.

Tell your physiotherapist what feels comfortable and what concerns you. We discuss treatment options and adjust the approach to your symptoms and preferences. You can ask questions, decline a treatment or ask to stop at any time.

Fees vary with the service and appointment type. Please ask our team for the current fee before booking, particularly for home visits, hydrotherapy or funded care. Our private appointments page explains how to arrange a visit.

Your extras policy may include physiotherapy benefits. Cover, limits and rebates depend on your insurer and policy, so check these before attending. Read about private health physiotherapy and ask our team about payment arrangements.

Eligible patients with a suitable GP care plan and referral may be able to claim a Medicare rebate. Ask your GP about eligibility, then contact us to confirm your referral and appointment arrangements. See our Medicare physiotherapy page.

We charge a consultation fee. Eligible patients may receive a Medicare rebate, with a gap payable. Please check the current fee and expected rebate with our team before your appointment so you know what to expect.

Yes. We work with self-managed and plan-managed participants, with physiotherapy tailored to their functional goals. Support coordinators, families and carers can contact us to discuss an assessment. Visit our NDIS physiotherapy page for more details.

Yes. We welcome eligible DVA patients and can discuss clinic appointments, home visits and hydrotherapy. Please contact us before booking to confirm referral and funding requirements. Our DVA physiotherapy page explains the next steps.

Yes, we accept all WorkCover patients. Bring your claim number, insurer details, referral or work capacity certificate and any approval information. Funding depends on your claim and treatment arrangements. Read more about WorkCover physiotherapy.

HPT Townsville clients and Jiu Jitsu Townsville members receive a discounted physiotherapy session rate. Tell our team about your membership before booking so we can confirm the applicable rate. See private physiotherapy appointments for details.

We assess movement, pain and function, then tailor care to your needs. Our work includes injury management, rehabilitation, exercise and support with everyday activities. Explore our physiotherapy services or contact us to discuss your concern.

The number of visits varies with your condition, goals and response to care. After assessing you, your physiotherapist will discuss a plan and review your progress. Ask questions about the purpose of each visit and your options along the way.

Your plan may include exercises or changes to daily activities between appointments. We explain how to do them and adapt them to your ability and goals. Also, tell us about any equipment, time or space limits so the plan is practical.

Yes. We assess back pain and its effect on work, movement and daily life. Care may include education, exercise and hands-on treatment, depending on your needs. Learn more about back pain physiotherapy in Townsville.

Yes. We can assess running-related pain and discuss training load, strength, technique and a gradual return to running. Advice depends on your symptoms and goals. Visit our running physiotherapy page and bring your usual running shoes.

No. You can also ask for help with movement, strength, balance or preparing for activity. We start with your goals and current ability, then discuss suitable options. This can include advice on building activity gradually and managing your training.

Kiara has a special interest in women’s health and has completed Level 1 and Level 2 women’s pelvic health training. Please choose a women’s health appointment or contact us for help. See our women’s health physiotherapy page.

No. An internal assessment may be offered where appropriate, after discussion and with your informed consent. You can decline or stop any part of the assessment. Talk with Kiara about your preferences, concerns and other assessment options.

Yes. All our clinicians see children aged three and over. We tailor the assessment to your child’s age, concerns and goals. Parents and carers are involved in the appointment, and we aim to make movement and exercises easy to understand.

Bring relevant reports, referrals and information about the activities your child finds difficult. Comfortable clothing and usual footwear can help. Also, tell us about any communication or sensory needs. Our children’s physiotherapy page has more information.

Yes. Massage may form part of physiotherapy care when appropriate for your symptoms and goals. Tell us what you are hoping to address so we can arrange a suitable appointment. Read our massage page for details.

Yes. We provide home visit physiotherapy across Townsville and surrounding suburbs. Contact us with your location, goals and any funding details so we can discuss availability and arrangements. Learn more about home visit physiotherapy.

Please tell us about access, parking, steps and any equipment you already use. A safe, clear space for assessment and movement is helpful. Before the appointment, our team can discuss what to prepare and whether a support person should be present.

We attend local Townsville pools, including Kokoda Pool, Kirwan Pool and Riverway. The location depends on suitability, access and appointment arrangements. Please confirm the pool with us before attending. See our hydrotherapy page for more information.

Bring swimwear, a towel, suitable footwear for pool surrounds and anything you need for changing. Also, tell us about medical conditions, mobility needs or concerns about water before booking. We can discuss pool access and support with you.

Please check with our team before booking. Pool entry, treatment fees and funding arrangements can vary. We can explain what applies to your appointment and whether you need to arrange entry or discuss approval with your funder.

Find us inside HPT Townsville at 10 Parkside Drive, Condon, QLD 4815. If it is your first visit, allow time to find the entrance and check in. You can contact our team for directions or view our facilities.

Yes. There is parking at the front, including designated accessible parking. Additional parking is available in the side parking areas along Parkside Drive. Please tell us beforehand if you need help getting from the car park to the clinic.

Please contact our team before your visit to discuss mobility, communication or other access needs. Let us know about aids, support people and anything that may help you attend comfortably. We can plan with you and discuss appointment options.

You can book physiotherapy as a private patient without being an HPT member. During supervised appointments, your physiotherapist may use the gym for rehabilitation. Separate gym memberships, independent training and recovery centre access should be discussed with HPT.

We have three private treatment rooms and access to HPT’s gym machines, ergs and exercise equipment for supervised rehabilitation. Your physiotherapist selects what suits your plan. Explore our physiotherapy facilities and the HPT Townsville website.

HPT has a recovery centre with a sauna and ice bath. Ask their team about access, bookings and fees. Your physiotherapist can discuss whether an option suits you; recovery centre use is separate from an individual physiotherapy rehabilitation plan.