Sorting out a DVA physiotherapy referral before your first visit can make the practical side of booking much easier. If you are arranging an appointment in Townsville, this checklist explains what to confirm, what to bring and which questions to ask. You do not need to have every answer ready before contacting us.
Check your DVA physiotherapy referral
DVA-funded physiotherapy requires a valid referral and clinical need. Your GP can arrange a referral. Initial referrals may also come from a medical specialist, treating hospital doctor or hospital discharge planner. Before your appointment, ask the clinic to check that the referral is current and relates to the condition being treated.
DVA Health Cards (Gold and White) are accepted as payment upon a GP referral. A White Card covers accepted conditions; holding a card does not mean every treatment is automatically covered. Let us know which card you hold so the relevant requirements can be checked.
Understand the treatment cycle
For most clients, a treatment cycle lasts up to 12 sessions or one year, whichever comes first. This is not an annual allowance of 12 visits. Your usual GP can refer you for another cycle if further treatment is clinically necessary.
Different arrangements apply to physiotherapy for TPI Veteran Card holders. Ask your GP or the clinic about your circumstances. Read the current DVA physiotherapy information and referral guidance for the official requirements.
Bring the useful details
Bring your Veteran Card, referral and any relevant reports you already have. A current medicine list and details of other care you receive may also be useful. If paperwork has already been sent to the clinic, check that it has arrived rather than assuming it is on file.
Choose comfortable clothing that allows you to move and makes the area being assessed accessible. Tell us beforehand if you need assistance getting into the clinic, would like a support person with you, or have questions about the appointment.
Think about what matters in your day
It can help to write down two or three everyday activities you would like to discuss. These might include walking to the shops, managing stairs, working in the garden or returning to a favourite activity. Note what is difficult, when it happens and what you have already tried.
You can also bring questions about how a plan might fit around your routine. Our article on personalised exercise plans introduces that discussion. If attending the clinic is difficult, our first home-visit appointment guide explains another appointment setting; availability, suitability and funding need to be confirmed separately.
Before you leave your first appointment
Ask what the next step is, what you should do between appointments and how your progress will be reviewed. If anything is unclear, ask for the instructions to be explained again. It is also useful to check who will contact your GP and when your referral may need review.
Planning a visit in Townsville?
The Physio House is at 10 Parkside Drive, Condon, within HPT / Hybrid Performance Training. Visit our DVA information page, or contact our team on 0418 974 910 to discuss your DVA physiotherapy referral before booking. This general checklist does not replace advice about your individual eligibility or care.